Here at Terra Soleil we want to bring a sense of earthly tranquility to your home. We sell curated, handcrafted, and vintage items at more affordable prices than comparable sellers. When you make a purchase from Terra Soleil, rest assured that you're supporting a small, one-woman business.
The founder and creative director of this store is Annalise Dragonetti. She started out her business by selling on Etsy, branched into making her own online store, then used her platform to grow and expand her business. She currently attends NYU where she is studying environmental science.
Returns, Cancellations, & Exchanges //
In almost all cases we will provide you with a return or an exchange for the same item if the original item is faulty or damaged upon arrival.
Please contact us if you have any issues with your order - rest assured that this is a small business, and we're always more than happy to help you in any way possible.
All return requests must be received within 2 days of delivery.
All exchange requests must be received within 7 days of delivery.
All cancellation requests must be received within 1 hour of placing your order.
Forced returns without prior approval will be returned to sender. To ensure this doesn't happen, just keep us in the loop! All approved returns and exchanges must be received within 14 days of approval. After this time, you will no longer be eligible for a refund and the package will be returned to sender.
Once your return is received, you will receive an email notification and a refund to your original form of payment within 2-5 business days. For exchanges, you will first receive a notification that we have received your returned item. We will then begin to process your exchange. Please refer to our standard processing and shipment times for an estimate of when you will receive the new item.
Please note that buyers are responsible for all return and exchange shipping costs. At this time, we only accept returns if an item is faulty or damaged upon arrival. Returns due to product dissatisfaction are not accepted since many of our items are crafted especially for you or are deemed final sale. We reserve the right to deny any returns or exchanges that do not meet our policies.
Shipping & Processing Times //
The time we need to prepare an order for shipping varies. For more detailed information, click here.
Additional Information //
Please double check the accuracy of your address entered at checkout and message us immediately if the address is wrong. We will do our very best to make changes but cannot guarantee that any address change requests will be seen before your package is shipped. We are unable to redirect packages or refund orders shipped to the incorrect address.
International orders may be subject to additional customs duties, which are the responsibility of the buyer. International UPS and DHL shipping rates include customs duties, while international USPS shipping does not.
We adhere to standard US sizing for rings and clothing pieces. If you have ordered a ring that doesn't fit, please contact us to initiate an exchange for the proper size. All clothing pieces are final sale.
We reserve the right, at our sole discretion, to update, change or replace any part of these policies at any given time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website constitutes acceptance of those changes. For more information, see our Terms of Service.
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